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e-Service Notice
Time Frame
- Disputes related to demurrage and detention should be submitted within 30 days of the invoice date from SM Line
- SM line will response within 10 business days from the receipt date
Dispute Documents
- Invoice Number, B/L Number, Container Number
- Reasons for dispute
* Free Time, Rate, Term and Lack of Terminal Appointment
- All reason should be sent with supporting document which includes detail and specific reason in it.
Contact
- Demurrage :
phximport@smlines.com
- Detention :
detgrpnj@smlines.com