Time Frame

    - Disputes related to demurrage and detention should be submitted within 30 days of the invoice date from SM Line
    - SM line will response within 10 business days from the receipt date

    Dispute Documents

      - Invoice Number, B/L Number, Container Number
      - Reasons for dispute
          * Free Time, Rate, Term and Lack of Terminal Appointment
      - All reason should be sent with supporting document which includes detail and specific reason in it.